Frequently Ask Questions & Useful Information
Are there any Terms and Conditions?
Yes, every order placed is subject to our latest terms and conditions. You can review them by checking our website, once you pay a deposit, you agree to these terms.
How long does my hire last?
4 days, but we can be flexible on this, speak to a member of the team to discuss your requirements.
Is there a minimum order value?
Yes- A minimum order value of £300 applies for deliveries between October and April. A minimum order value of £450 applies for deliveries between May and September, if your order is furniture only a £250.00 minimum order value is in place all year around. Please note, minimum order values are subject to location and start from the amounts stated. However please check if your caterer or venue has a trade account with us, as most of East Anglia’s leading caterers do! Trade accounts are subject to smaller minimum order values. Alternatively you can collect items from our premises, subject to a minimum hire value of £200.00. Unfortunately furniture and kitchen equipment cannot be collected.
Can I come and view the items for myself?
Yes you can. Please call or email us to make an appointment and we will be pleased to see you, we have a show room filled with a large variety of items! It is by appointment only, between 10am and 3pm, Tuesday to Fridays. We are able to open up on some Saturday mornings, there is a non refundable fee of £20.00 to book a Saturday morning appointment. Appointments are 1 hours slots, please email us on [email protected] to arrange your appointment.
How do I place an order?
Simply head to our Quote & Ordering page to select your items, then select the ‘Place Order’ button. We will email you with confirmation, once we have checked availability of the requested items.
Do we need to pay a deposit to book items?
Yes, a 25% deposit is required to book your items, we will request the deposit on your booking email which can be paid by bank transfer or debit card via the telephone.
When is the balance due?
The balance is due 7 days prior to delivery, we will send you a reminder invoice by email 2 weeks prior to your event.
Can I change my order once I have paid my deposit?
Yes, you can! Nothing is set in stone; we appreciate your numbers, or menu can change. We advise you to book numbers based on the invites you send; numbers can then be reduced once you have received your RSVP’s, if necessary. If numbers come down, you will have less balance payment to make. If you add items, or your numbers go up, you will have a larger balance payment to make. Please update us on any changes ASAP and (subject to availability), we will be pleased to help.
Do we pay a damage deposit?
No, the deposit you pay is 25% of your hire fee, leaving 75% balance to pay. Should there be any damages following your event, we will invoice these by email within 5 working days, once the items have been cleaned and counted back.
If I damage or lose some items will I have to pay for them?
Yes. Unfortunately accidents can happen, all breakages and losses are payable at the full replacement costs, displayed on our price list up on booking. All hires are counted by our dedicated warehouse team leaders and overseen by the warehouse manager. Should there be missing or damaged items, these would be itemised and a picture is provided of any damaged items over the value of £15.00 to replace.
Is there a wash up charge?
We do all the dirty work leaving you to relax. The wash up charge is calculated when you obtain any quotes. Simply return any tableware or linen in the boxes and bags it was delivered in and our team will deal with the rest!
Is there a transport charge?
Yes, this is calculated once we know your venue, there is a link at the bottom of our price & ordering page, where you can fill in when obtaining a quote, or email us directly with your venue address.
How will my items arrive & how do I return them
All furniture is protected in transit, our team will be pleased to set up any furniture, stages, bars or dance floors. Kitchen equipment is set up and site tested for you, all table linen is delivered in large protective linen bags. Tableware is delivered in bespoke boxes which are all labelled with the products inside them, this will enable you to locate items easily. When we collect, we just require all items to be packed away in the labelled boxes they arrived in, it is very important the items are put back in the correct boxes to avoid damages in the return trip. All linen can be packed back in the bag, we will clear up all the furniture and kitchen equipment or you. We will always notify you or your caterer when we are collecting to allow you time to pack away.
How does transport work?
We will give you an estimated delivery and collection date when you book with us, we will endevour to deliver your hire as early as we can to allow you or your caterers to set up. There is no extra charge if we can deliver earlier than your delivery guide date. Our transport manager will contact you directly on the week of your hire to arrange delivery and collection. We work closely with all venues and Marquee companies across East Anglia, we will always liaise with the venues for you, to arrange logistics at no extra charge, it is all part of the service! Our transport manager has three simple objectives; 1, to deliver as early as we can, 2, to make the process stress free and seamless, and 3, to clear away your hire items at an agreed time.
What table cloths do I need for my tables?
We have a handy plan designed for you, please head to the ‘Useful Info’ section of our website, where you can view our table linen guide.
How many guests can I sit around tables?
We have another useful plan designed for you, please head to the ‘Useful Info’ section of our website where you can view our table seating guide.
